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FAQ

  • We are a 100% Portuguese digital grocery that provides on-demand delivery service at night in Lisbon area.

  • Place your order at Night Shift® is even simpler than going to the convenience store in your neighborhood. Check below how you can order.

  • Our delivery fee can vary from € 1.80 to € 6*. This fee is based on an algorithm that relates the distance and time that our Shifters need to provide you with a good service.

    *This range does not include extra delivery fees related to the purchase of tobacco products.

  • We are open from Monday to Saturday but be careful, our Shifters do not wake up or sleep at the same time everyday.

    Monday to WednesdayThursday to Saturday
    21:00 - 02:00 21:00 - 04:00
  • We deliver almost everywhere in Lisbon area. Check bellow if we deliver in your area:

    zona de entregas lisboa

    Although our radius is limited, we want to extend our service to other areas. If your area is not already covered but you would like to count on us in a near future, please send us an e-mail to: entregememminhacasa@nightshift.com.pt
    For security reasons, we reserve to the right of refuse delivery requests, even if they are within our area of intervention.

  • We usually deliver your order in 25 minutes. However we remind you, that when you enter your address, you will be informed of the time we estimate to completer that specific request. After making the payment you can also follow the status of your order.

  • We are a digital grocery store and we just accept digital payments. Choose below which you like the most:

  • NO! You can order 1, 10 or 20 products and your delivery fee will remain the same so load your shopping cart!

  • NO, order what you want and we will deliver it.

  • Yes you can but you just have 2 minutes after the payment and exclusively by email. If you which to cancel your order send an email to encomendas@nightshift.com.pt , giving the number of your order. We will refund you in 5 working days.

  • YES! Order 25€ or more in products and you don’t pay any delivery fee - not valid for tobacco products.

  • For each pack of cigarettes we tax 1€ of extra delivery fee.

    If you order exclusively tobacco we charge 1€ of extra delivery fee.

    Please bear in mind that according to the portuguese law - Decreto-Lei Nº 37/207 de 14 de Agosto de 2007 Artigo 15º republicada pela Lei n.º 109/2015 de 26/08) ponto1 alínea c):

    The sale of tobacco products, herbal products for smoking and electronic cigarettes are prohibited to:

    c) Minors under the age of 18 years, to be proven, when necessary with any valid identification document with photograph.

    We emphasize that for any request that includes tobacco, we will ask the purchaser to prove its age by showing a valid identification document with photograph (ideally the formal Identity Card or Citizen Card).

  • Yes you can but please bear in mind that according to the Portuguese law Decreto-Lei n.º 106/2015, de 16 de Junho:

    Artigo 2.º
    Alteração ao Decreto-Lei n.º 50/2013, de 16 de abril O artigo 3.º do Decreto-Lei n.º 50/2013, de 16 de abril, passa a ter a seguinte redação:
    «Artigo 3.º
    [...]
    1 - It is prohibited to provide or sell alcoholic beverages in public places or in places open to the public to:
    a) Minors;
    b) [Revoged.]
    c) Anyone who is notoriously intoxicated, drunk or that appears to have a psychic anomalies

    Please be aware that for any request that includes alcoholic beverages, we will ask the purchaser to prove its age by showing a valid identification document with photograph (ideally the formal Identity Card or Citizen Card).

  • Yes you can, please consult our Opening time. Check here our opening hours.

  • No. We are a digital grocery and our premises are not open to the public.

  • If you are interested in partnerships please drop us an email to parcerias@nightshift.com.pt